Vive Mobility Scooter Series A - MOB1053

Shipping

• Free standard shipping 
• Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
• We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally, in these cases, the client assumes the shipping cost. 
• We are unable to ship to PO Boxes or Lockers.

Return Eligibility - 30 Day Return Window

• All returns must be made inside the product's warranty window.
• Issue must be confirmed with a Comfortable Coast agent using photos or videos for a refund request to be considered.

Customers may be required to pay cost of return label + restocking fee
All purchases have a 30-day return window.

Customer is responsible for the return label.

An item must first be returned and received before an exchange or refund is processed.

If a return is not received by the carrier within 30 days after the request has been approved  we will consider the return to be delinquent and a refund will not be processed ,    or we will have to charge for the cost of the replacement sent to the customer. 

A return must be authorized by our support team in order to be eligible for a return. Troubleshooting MUST be done before authorizing a return/exchange/replacement.

Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, relevant warranties will not apply.

Any products that may come into contact with bodily fluids are not able to be returned when opened due to health risks. Products include but are not limited to bathroom safety, braces, mattresses, pads, cushions. Any item that falls under one of these categories will be reviewed using a predetermined set of formal requests and documentations before having the potential to qualify as returnable. This policy is in place for the health and well being of our employees, thank you for understanding.

Fees and Charges 

Customers will be charged 25% restocking fee on any item returned (25% of the return price) where item has been shipped and a 3% processing fee for any cancellations before shipping. 

Cancellations 

• We try to ship orders as fast as possible.
• We are happy to cancel your order if your shipment has not already been processed.
• To cancel, please contact our customer support ASAP or your Sales Representative. All requests must be made within 2 hours of placing your order.
• If an order has been processed, we will try to contact the carrier to stop the shipment or you will have to proceed with the return as outlined above.
• If your item was defective or damaged during shipping, please call us immediately & we will arrange for the item to be replaced or repaired.

Warranty 

We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk.  If you need to redeem your warranty you will receive a fast and courteous replacement, refund or exchange.  

Warranty will only stand if registered with Vive Health at  (239) 220-5772 , within 30 days.