Free Shipping
Price-Match Guarantee
No Sales Tax
Lifetime Phone Support
Shipping, Warranty and Returns
Prism Light Pod
Prism Light Pod warrants that the Goods shall be free of substantive defects in material and workmanship and in conformance with industry standards. Purchase of the Prism Light Pod includes a five-year warranty on the frame and two-year warranty on electronic parts that includes 8am by 5pm MT Monday-Friday phone support and 48-hour remote technical support on a best effort basis as determined by Prism Light Pod. Full warranty includes all parts included at no additional cost to the buyer as long as the light pod use satisfies normal wear and tear, provided that the system was not abused, taken apart by non-Prism Light Pod engineers, nor damaged by the buyer and/or its patients. The Buyer will assist with repairs and local parts installation with phone and video support from Prism Light Pod. Per-incident support & repair service is provided once the warranty is expired. Prism Light Pod will quote the Buyer the cost of parts and the remote or onsite repair including travel, lodging, time and materials on a per-incident basis if the Buyer requests onsite support by Prism Light Pod. Prism Light Pod’s hourly labor rate is $180 per hour for onsite support. Remote or onsite repair services will be scheduled on a best-effort basis by the Seller. Prism Light Pod reserves the right to change the cost and terms for its warranty per-incident support & repair program.
Prism Light Pad
Prism Light Pod warrants that the Goods shall be free of substantial defects in material and workmanship and in conformance with industry standards. Purchase of the Prism Light Pad includes a one- year return-to-factory limited warranty maximum one replacement during warranty period that includes 8am by 5pm MT Monday-Friday phone support. Warranty is effective as long as the light Pad use satisfies normal wear and tear, provided that the product was not abused, taken apart, nor damaged by the buyer and/or its patients. The Buyer will pay for shipping the defective and returned product back to Prism Light Pod via FEDEX or UPS with tracking and sign-off receipt by Prism Light Pod. Prism Light Pod will inspect the product for usage damage,
troubleshoot, repair or replace the product at Prism Light Pod’s sole discretion. Prism Light Pod reserves the right to change the cost and terms for its warranty on the Prism Light Pad’s support & replacement program.
For Refunds & Returns view our policy here.
"Investing in comfortable and functional furniture is investing in quality of life."