Thank you for shopping with Comfortable&Coast. Please review our shipping terms below before placing your order.

Order Processing

Orders are processed Monday through Saturday. The order cut-off time is 2:00 PM EST (New York time). Orders placed after the cut-off, or on Sundays and public holidays, will be processed the next business day.

Standard Items

Handling time: 2–5 business days (Mon–Sat)

Personalized & Customized Jewelry

Each personalized or custom-made piece is handcrafted to order by our artisans, making every item unique. Because of the additional care and craftsmanship involved, these orders require a longer production period before they are ready to ship.

• Handling Time: 6–9 business days (Mon–Sat)

Once your personalized jewelry has been completed and dispatched:

• Standard Shipping: 7–14 business days
• Express Shipping: 5–8 business days

In rare cases, delivery may take 16–20 business days due to carrier delays, customs processing, or other unforeseen circumstances, although such delays are uncommon.

Please note that all shipping timeframes begin only after your order has been completed and dispatched. They do not include production time, customs clearance, or carrier processing delays.

During periods of high order volume or public holidays, both production and delivery times may be slightly extended. If your order experiences a significant delay, we will notify you promptly via email.

Shipping Rates

• Free Standard Shipping on all orders valued at $30 or more.
• Orders under $30 will incur the applicable shipping fee shown at checkout.

Delivery Times

Delivery window: 5–10 business days (Mon–Sat)

Total estimated delivery time: 7–15 business days from order date.

Delivery timelines are calculated from the moment your order is placed, factoring in our cut-off time, handling, and shipping duration. While we always aim to get your order to you as quickly as possible, delivery windows may occasionally extend during public holidays or high-volume periods. Rest assured, we'll notify you by email right away if there are any significant delays with your shipment.

Shipping Destinations

We currently ship to addresses within the United States only.

Order Tracking

The moment your order is dispatched, a confirmation email with your tracking number will be sent straight to your inbox. You can also follow your order's journey anytime via the Track Order page on our website.

Just a friendly reminder—tracking your order is always free of charge. Please ignore any third-party websites or advertisements that ask for payment to track your shipment.

Address Accuracy

We kindly ask that you carefully review and confirm your shipping address before placing your order. Once a parcel has been dispatched, we have no ability to intercept, modify, or redirect it, so accuracy at checkout is absolutely essential.

In the event that a package is returned to us due to an incorrect or incomplete address, re-shipping costs will be the sole responsibility of the customer.

Lost or Undelivered Packages

If your tracking status shows as delivered but your package is nowhere to be found, we kindly ask that you first check with your neighbors, household members, and local courier office before reaching out, as parcels are occasionally left in alternate locations.

If the package still cannot be located after these steps, please contact us at sales@comfortablecoast.com within 7 days of the marked delivery date. We'll do our best to assist you, which may include filing a claim with the carrier on your behalf.

Damaged Items

We take great care in ensuring your order reaches you in perfect condition. However, if your package arrives damaged, we sincerely apologize and want to make it right.

Please get in touch with us within 48 hours of delivery and include clear photos of the damaged item and packaging. Our team will promptly arrange a replacement or refund in line with our Refund & Return Policy.

Contact

We're here for you every step of the way. For any shipment-related questions or concerns, feel free to reach out to our team at sales@comfortablecoast.com. We'll get back to you within 1–2 business days.