PR Pro Endurance Percussion Massage Device - 11MG021121

We offer a 30-day return policy on all Infinity Massage Chairs, which goes into effect from the date of shipment. All items for return should be in their original condition and packaging. Infinity customers are responsible for return freight shipping, as well as a  25% restocking fee. If you cancel after the product has been shipped, you will be charged the cost of the outbound and returned shipping costs. If you cancel before the product is shipped you will be charged a 3% transaction fee.

Once we have received and inspected your returned product, Comfortable Coast will issue a credit for your total purchase amount, minus both the return shipping and restocking fees. The customer will be responsible for any damages noted upon return, and could incur additional costs.

3 YEAR LIMITED WARRANTY FOR U.S. RESIDENTIAL CUSTOMERS

We at Comfortable Coast, in collaboration with Infinity Kyota and Sharper Image, are committed to providing our valued customers with exemplary customer & technical support. The massage chairs we retail come with a 3-year structural framework warranty, ensuring long-term use and durability.

For a period of 2 years, any covered parts that need replacing due to manufacturing defects will be provided at no cost by the respective manufacturers. If in-home service becomes necessary, the warranty covers labor costs for the first year.

WARRANTY TERMS AND CONDITIONS Our massage chairs, courtesy of Sharper Image and Infinity Kyota, are designed, built, and inspected to ensure your utmost enjoyment and satisfaction. However, on the off chance that manufacturing defects occur, our limited warranty provides cover for these eventualities.

If you have recently purchased a massage chair from us, please proceed with registering your warranty.

DURATION OF WARRANTY

In the event that in-home service is required, we will coordinate with our manufacturers to arrange for the necessary covered parts to be delivered to you. If needed, an authorized service provider will be dispatched to repair your product at no cost to you. If a specific part is no longer in production, a similar product may be provided as a replacement.

Please note that the retail replacement value will not exceed the original net price paid for the product. If you decline the replacement product, the manufacturer is no longer obligated to conduct repairs under warranty coverage.

During the 2-year parts warranty coverage, any needed repairs will be provided with parts at no cost. However, please be aware that customers are responsible for any and all shipping, duties and brokerage fees for parts not covered by this warranty or covered parts but outside of the warranty period. The structure warranty only covers the steel and steel-welded parts of the frame.

LIMITATIONS AND EXCLUSIONS OF WARRANTY

Our warranty does not cover loss or damage resulting from improper installation, unauthorized repairs, commercial usage, alterations or modifications, improper use of electrical power supply, loss of power, electrical disturbances, dropped product, misuse, neglect, vandalism, environmental conditions, theft, transportation damage, or purchases from unauthorized dealers.

Damage due to shipping and handling, softening/hardening of foams, fading or wearing of fabrics, natural variations in leather, and failures of attach points are not considered defects under this warranty. This warranty is non-transferable.

WARRANTY CLAIMS

To initiate a warranty claim for a Sharper Image massage chair purchased through Comfortable Coast, simply call our Customer Service at 888-894-9150. Please be ready to describe the product and the nature of the problem. A purchase receipt is required. All repairs and replacements must be pre-authorized. Service options, parts availability, and response times will vary. Customers are responsible for the delivery and cost of delivery of the product or parts to the authorized service center for replacement, as per our instructions.

Please note that coverage under this Limited Warranty is confined to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands.