Harvia Virta HL110E Electric Sauna Heater-HL11U1

Shipping

After placing your order, please allow about 1 to 3 business days (Mon-Fri) to process your order and get it shipped out of the warehouse. After that, please allow another 4 to 5 days on the road. Generally, we tell our customers to expect a delivery within 5 to 8 total days from the day of purchase. We use standard ground shipping (UPS or FedEx) for most items, but larger items such as beds or recliners require freight shipping and usually take about 1 to 3 weeks for delivery. If you order a larger item that requires freight delivery, the shipping company will call you about a week before the estimated delivery date to schedule the drop off. Expedited shipping is currently not an option. We do not ship to Hawaii, Alaska, any U.S. Territory, APO/FPO, or any other international address. Please note that orders could arrive in multiple packages. These shipping times are only estimates, as we occasionally experience delays due to supply chain issues.

Warranty

Harvia sauna products come with 1-year limited warranty (if not noted otherwise in this page). Warranty includes all heater parts such as heating elements, controls and contactors.

This warranty covers faults in manufacture and material. The warranty does not cover defects caused by normal wear and tear, defects caused by improper installation, poor maintenance, or failure to follow the manufacturer's instructions for installation, use and care, or alterations made to the product.

This warranty is void if heater is used improperly. This warranty is void if installation and wiring is not carried out by a certified electrician or authorized and qualified service representative.

Exchanges
The fastest way to ensure you get what you want is to go through the return process for the item you have, and once the return is accepted, you would then make a separate purchase for the new item.

Cancellations
If you wish to cancel your order, please let us know as soon as possible. The sooner the better! In general, we will try to capture your payment at the time of shipment or after 7 days from the date of purchase to avoid any processing fees due to cancellation. However, if you choose to cancel your order after we have captured your payment, then you will be subject to a 3% processing fee.

Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@comfortablecoast.com

See our site-wide Returns and Refunds policy here.