Empava 59 in. Freestanding Soaking Bathtub - EMPV-59FT1505

Shipping:

We offer "free ground shipping" for all US orders except: Alaska, Guam, Hawaii and Puerto Rico. 

Shipping Method: LTL freight.

Shipping Time: 10-14 natural days 

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible at sales@comfortablecoast.com. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

Returns:

You are entitled to contact our customer service team to ask for a return for an item(s) within 30 days of delivery for a refund. (we will refer to the item delivery date on the shipping info). Please note that returns outside of the 30-day return window will not be accepted. We promise to respond to your return request within 2 business days.

General Returns

To qualify for a general return, the item(s):

• Must be in resalable condition
•  Must be free from scratches and/or defects
•  Must not have been installed
•  Must be in the original manufacturer’s box and packaging and be free of writing.
•  Must not be missing pieces

To initiate a general return, please address your reason.

• Don’t like
•  Order By Mistake
•  Change Idea
•  Don’t need anymore
•  Found More Affordable One
•  Product Size Doesn't Fit ( Please check if our product size meets your needs before ordering)

 A 25% restocking fee applies. Customer covers return shipping. Refund issued within 7 days of inspection, minus restocking fee. Damaged items can be returned for replacement. Exchanges not available. Non-refundable items: final sale, personalized, perishable. Policy subject to change. Contact support for assistance. Thank you for shopping with us!

Defective Return

To qualify for a defective return, one of the following must apply:

• Item has a defect that hinders its usability for the purpose of which it was designed
•  The wrong item was received
•  The item does not match the description
•  Item arrived damaged

To initiate a defective return, please address which situation the item belongs to.

* If the item is found to be damaged during shipping, and you notice the damage upon delivery or inspection, do not sign for or take possession of the item. If delivery is accepted but concealed damages are noticed within 48 hours, take pictures of the box and product(s). Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report the damage.

We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. You are expected to receive the refund 5-7 business days after we process it.

For a general return, we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.

3 year warranty applies to the tub