Dundalk - CT Serenity Barrel Sauna - CTC2245W

Shipping Policy:

At Dundalk LeisureCraft, we take pride in creating custom-built saunas from our Canadian Timber Collection. As these saunas are made with meticulous attention to detail, please note that there is a production time of 6-8 weeks.

ETA Confirmation:

To find out the estimated time of arrival (ETA) for your sauna, simply give us a call, and we will gladly provide you with the information.

Residential Drop Ship Information:

Dundalk LeisureCraft Responsibilities:

1. Building and packing your sauna in a crate: Rest assured that your sauna will be carefully constructed and securely packed for transportation.

2. Arranging for shipping to your home: We'll take care of the shipping arrangements, ensuring your sauna reaches your doorstep.

Trucking Company Responsibilities:

1. Making an appointment to deliver your sauna: The trucking company will coordinate with you to schedule a delivery date.

2. Delivering your sauna to the end of your driveway or curbside:

   • a. The trucking company is NOT responsible for unloading the sauna.
   • b. The trucking company is NOT going to back their truck into your driveway.
   • c. Most times the trucking company will deliver with an 18-wheel truck.
   • i. Be sure to check if this size truck can safely access your road or neighborhood.

3. Lift Gate Assistance (for crate less than 92"): If the sauna crate is less than 92” (7 feet), the trucking company may provide a lift gate on the back of the truck to assist with unloading.

4. Unloading Assistance (for crate more than 92"): If the sauna crate is more than 92”, there won't be a lift gate to unload the crate. In this case, it's essential for you to decide how the crate will be unloaded from the truck.

Customer Responsibilities:

1. Responding to Trucking Company Calls: Please make sure to promptly return phone calls from the trucking company to arrange a delivery time.

2. Determining Unloading Method: It's crucial for you to plan how the sauna crate will be unloaded from the truck, considering the crate's length (varying from 6 to 14 feet) and weight (ranging from 800 to 1600 pounds based on sauna size).

3. Unloading the Sauna Crate: The customer is responsible for unloading the sauna crate from the truck. Here are some suggested methods:

   • a. Use a forklift or other mechanical equipment (must be picked up from the end of the crate and require fork lift extensions).
   • b. Rent a tilt tow truck to pick up the sauna from the local terminal and deliver it to your home.
   • c. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until it can be lifted off.

4. Dealing with Damaged Crate: In case the crate arrives damaged, you can accept the shipment, but please take pictures of the damage and note it on the shipper’s Bill of Lading (BOL). Immediately contact your dealer or Dundalk, so we can contact the shipper. Mark the BOL with “(Crate arrived open/damaged- Possible Hidden Damage.”)

Order Changes & Returns Policy:

Order Cancellation Policy:

1. Up to 14 days from order entry – you can cancel the order without penalty.
2. After 14 days, a $65.00 cancellation fee will apply (item #: ORDCAN).
3. Within 7 days of the ship date, the order cannot be canceled.
4. For all Canadian Timber Collection products, Dealers will have 24 hours to cancel the order for the $65.00 cancellation fee (item#: ORDCAN). After 24 hours, the order cannot be canceled.

Order Change Policy:

1. Up to 14 days from order entry – you can edit/change the order without penalty.
2. After 14 days, a $65.00 edit/change fee will apply (item#: ORDCHA).
   • Examples of changes: adding/removing products, adding/removing options, changing the ship-to address, changing the shipping method, etc.
3. Within 7 days of the ship date, the order cannot be edited or changed.
4. After the product has shipped, if the Dealer/Customer wants to change the ship-to address, a $250 fee will apply (#ADDCHANGE).
5. For all Canadian Timber Collection products, Dealers will have 24 hours to change the order for the $65.00 change fee (item#: ORDCHA). After 24 hours, the order cannot be changed.

Return Policy:

1. Our stated return policy is: We do not accept returns.
   • It is very expensive to return products back across the border.
2. If a product must be returned to the factory, the following will apply:
   • a. 25% Restocking fee
   • b. Dealer/customer will be responsible for any and all shipping costs to the factory
   • c. Products must be returned in their original packaging and condition
   • d. Leisurecraft will inspect the product upon return, and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund.

Customer Refusal to Accept Delivery:

1. If a customer refuses delivery and the Dealer asks Leisurecraft for assistance in selling the product to another Dealer, the following will apply:
   • a. 25% Restocking charge
   • b. Dealer will be responsible for all shipping and rerouting costs to the new delivery address.

Please contact your Representative with your order# to make any changes or cancellations. We will do our best to accommodate your needs and your customers’ needs at all times. Please remember to double check your order confirmation that is emailed to avoid any issues with the orders after 14 days. We appreciate your business and accept the fact that we might also occasionally make a mistake on your order. Any order change or cancellation fees will not apply in this scenario.