Life in Tent 16' (5M) STELLA™ STARGAZER BELL TENT-LIT16SSBT

SHIPPING

Standard shipping will be applied to your order. Additional charges apply for white glove delivery into your home. Contact us at (307) 218-3432, for white glove shipping rates.

All Standard Shipping shipments made via Common Carrier are for curb-side service only. Use of a lift-gate or inside delivery service will carry additional charges. When receiving shipments from Common Carrier it is recommended the Buyer have two people to help receive and move the item. Please contact us for white glove service deliveries.

No shipments or deliveries are made on Saturdays, Sundays, and holidays. Kegco is not responsible for delays in shipping due to weather, mechanical failures, typographical and/or transcribing errors, and others factors beyond our control.

RETURN AND REFUND POLICY

Cancellations & Refunds: We take pride in offering the best return policies in the industry. You can cancel your order any time before it ships, and we won't charge you any cancellation fees. (Exceptions apply for custom orders, see below).

If you have any questions or need assistance, please contact us at sales@comfortablecoast.com or call us at (307) 218-3432.

Cancellations (Before Order Ships): If you need to cancel an order, please get in touch with us as soon as possible. We will refund you in full before your order leaves the warehouse. You can reach our agents during business hours at (307) 218-3432, use the chat in the bottom right, or email sales@comfortablecoast.com anytime.

Cancellations of Custom Orders: Custom or made-to-order products cannot be canceled or refunded, as these products are specially manufactured for your order. Once you place your order, production begins immediately. If you are unsure whether your order is custom or made-to-order, please feel free to message or call us.

All sales are final for custom-made and made-to-order products.

Refunds & Returns: The majority of our products are eligible for return and refund if you initiate the return within 30 days of receiving the item. However, certain items, such as software, are ineligible for return or refund. Please refer to the product page for more information on the specific product.

Damages: Inspect your item(s) upon delivery to ensure they meet your expectations. If you notice any damage, please make a note of it when signing for delivery and send photos of the damage, box, and SKU, along with a brief description of the damage to sales@comfortablecoast.com within 24 hours of delivery. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid.

Warranty: Warranties vary depending on the manufacturer - see individual product pages for details. Comfortable Coast will defer to the manufacturer's standard warranty. All requests for return must be submitted to sales@comfortablecoast.com and are subject to the approval of the product's manufacturer. Warranty claims are applicable to defects in workmanship and do not cover damages caused by use. 

Returns: Customers are responsible for all return shipping charges or reconsignment fees caused by customer error unless otherwise stated on the product page. Most of our products come with a guarantee warranty policy, ensuring you receive a fully functional, operating product without any additional expenses incurred on your end. Please refer to individual product pages for specific details. We accept returns within 30 days of purchase. Items must be unused with original packaging. A 25% restocking fee applies. Customer covers return shipping. Refund issued within 7 days of inspection, minus restocking fee. Damaged items can be returned for replacement. Exchanges not available. Non-refundable items: final sale, personalized, perishable. Policy subject to change. Contact support for assistance. Thank you for shopping with us!

Chargebacks: Our team is committed to assisting you and resolving any issues promptly. We have designed our policies to be fair and customer-centric. Filing fraudulent chargebacks is considered theft and will be subject to legal action. We encourage you to contact us for any product-related issues so we can provide the best resolution possible.

For specific information on your brand and/or product, or if you have any questions, please contact us at sales@comfortablecoast.com.

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