Return & Refund Policy
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Return Policy
We have a 180-day return policy, which means you have 180 days after receiving your item to request a return. To be eligible, your item must be in the same or similar condition to that in which you received it. We also accept returns for items that turn out to be worn or appear to be low quality. You'll need your receipt or proof of purchase to proceed.
To start a return, please contact us at sales@comfortablecoast.com. If your return is accepted, we'll send you easy-to-follow instructions by email on how and where to send your package. Return shipping costs are the responsibility of the customer. Please include a note with your order number in your package so we can trace it back to your original order.
Order Cancellations & Adjustments
Cancellations or changes — including product variants or shipping address updates — must be requested within 24 hours of placing your order. After this window, your order may already be in processing and we cannot guarantee changes can be made.
To request a cancellation or change, please contact us as soon as possible at sales@comfortablecoast.com. If your order has not yet been dispatched, we will do our best to accommodate your request.
Damages & Issues
Please inspect your order upon receipt and contact us within 48 hours of delivery if your item is defective, damaged, or incorrect. Kindly include clear photos of the item and its packaging so we can assess the situation promptly. We will evaluate the issue and arrange a replacement or refund accordingly.
Personalized & Custom Items
Personalized, custom-made, or made-to-order items — including products with engraving, monogramming, custom prints, or other bespoke features — are produced specifically for you and are considered final sale. Because production begins shortly after order confirmation, these items cannot be cancelled, returned, refunded, or exchanged.
If a personalized item arrives damaged, defective, or incorrectly produced (for example, with a misspelling against the details you provided at checkout), please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.
Standard (non-personalised) items remain eligible for our 180-day return policy and 24-hour cancellation window as outlined above.
Earrings & Hygiene-Sensitive Items — Special Policy
Due to hygiene regulations, certain jewelry items cannot be accepted as physical returns. This applies to:
Earrings (all types — studs, hoops, drops, huggies)
Nose rings and body jewelry
Any item where direct skin or body contact makes a physical return inappropriate
We do not accept physical returns on earrings or body jewelry under any circumstances. This applies regardless of whether the item has been worn or not — as hygiene cannot be verified once an item has left our hands, we are unable to make exceptions on this basis.
The only exception is if your item arrives visibly damaged or defective. In this case, please contact us within 48 hours of delivery with clear photos of the item. All exceptions are subject to manager approval before any resolution is arranged. We understand this may be disappointing, but this policy exists to protect the health and safety of all our customers.
Non-Returnable Items
The following items cannot be returned:
Earrings and body jewelry (all types — see Hygiene Policy above)
Personalized, custom, or made-to-order items
Final sale items
Gift cards
Items returned more than 180 days after delivery
Items that are damaged or missing original packaging
If you have any questions about whether a specific item is returnable, please contact us before initiating a return.
Exchanges
The fastest way to get the item you want is to return your original item and, once the return is accepted, place a new order separately. However, if you would like to request an exchange, please contact us at sales@comfortablecoast.com with the reason for your desired exchange and the item you would like in return. Our team will do their best to assist you from there.
Refunds
Once we've received and inspected your return, we'll notify you of whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at sales@comfortablecoast.com.
Contact
For any questions about returns or refunds, don't hesitate to get in touch with us at sales@comfortablecoast.com. We aim to respond within 1–2 business days and are always happy to help.