Return and Refund Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at sales@comfortablecoast.com. If your return is accepted, we'll send you easy-to-follow instructions by email on how and where to send your package.

Return shipping costs are the responsibility of the customer. To help us process your return smoothly, please include a note with your order number and ensure the package is traceable back to your original order.

Order cancellations & adjustments

Cancellations or changes — including product variants or shipping address — must be requested within 24 hours of placing your order. After this window, your order may already be in processing and we cannot guarantee changes can be made.

To request a cancellation or change, please contact us as soon as possible at sales@comfortablecoast.com. If your order has not yet been dispatched, we will do our best to accommodate your request.

Damages & issues

Please inspect your order upon receipt and contact us within 48 hours of delivery if your item is defective, damaged, or incorrect, including photos of the damage and packaging. We will evaluate the issue and arrange a replacement or refund.

Personalised & custom items

Personalised, custom-made, or made-to-order items (including products with engraving, monogramming, custom prints, or other bespoke features) are produced specifically for you and are considered final sale. Because production for these items begins shortly after order confirmation, they cannot be cancelled, returned, refunded, or exchanged.

If a personalised item arrives damaged, defective, or incorrectly produced (for example, with a misspelling against the details you provided at checkout), please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.

Standard (non-personalised) items remain eligible for our 30-day return policy and 24-hour cancellation window as outlined above.

Non-returnable items

The following items cannot be returned:

• Personalised, custom, or made-to-order items (see above)
• Final sale items
• Gift cards
• Items returned more than 30 days after delivery
• Items that are not in their original condition (damaged, worn, missing tags, or missing original packaging)

If you have any questions about whether a specific item is returnable, please contact us before initiating a return.

Exchanges

The fastest way to get the item you want is to return your original item and, once the return is accepted, place a new order separately.

Refunds

Once we've received and inspected your return, we'll notify you of whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at sales@comfortablecoast.com.

Contact

For any questions about returns or refunds, please contact us at sales@comfortablecoast.com. We aim to respond within 1–2 business days.