Japanese-Style Machine-Washable Area Rug

PLEASE NOTE THAT CLEARANCE ITEMS ARE NOT ELIGIBLE FOR RETURN OR REFUNDS.

Comfortable Coast 30-Day Return Policy

We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. Below are the detailed return policies for different product categories.

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Lounge Accessories (Throw Blankets, Pillows, Cushion Covers)

Eligibility for Returns:
- Items must be unused, in their original condition, with all original tags and packaging intact.
- Custom or personalized items are not eligible for return unless defective.
- Refunds will be issued to your original payment method within 15 business days after we receive and inspect the returned items.

Return Process:
- Contact our support team within 30 days of delivery for returns.
- If the item arrives damaged or defective, contact us within 48 hours for a replacement or a full refund.
- Return shipping costs will be deducted from your refund unless the item is damaged or incorrect.

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Lighting Products

Eligibility for Returns:
- Returns must be initiated within 30 days of receiving the goods.
- Items must be unused, with tags, and in their original packaging. Proof of purchase is required.
- Return shipping must be done with a trackable method, and items returned without prior authorization will not be accepted.
- On-sale items or gift cards are non-refundable.
- A 10% restocking fee applies if the return is due to buyer's remorse (e.g., wrong size, don’t want/like it).

Return Process:
- Email us at sales@comfortablecoast.com with your order number and photos of the items.
- Our customer service team will determine return eligibility within 3 business days.
- If accepted, we will send the return instructions and address.

Damages and Issues:
- For damaged or incorrect items, notify us immediately upon receiving the item to resolve the issue quickly.

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General Return Policy

- We can cancel your order if it hasn’t been shipped yet. Contact us as soon as possible.
- Once the item is shipped, cancellations are not possible, but you may initiate a return within the applicable time frame.
  
Refunds will be processed within 3-7 business days once the return is received and inspected.

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This policy covers returns for **lounge accessories** and **lighting products**. For any further assistance, please contact our customer support team at sales@comfortablecoast.com.