Shipping & Returns
Shipping and Processing
Please note that shipping and processing for your order take approximately 7 business days. We appreciate your patience and understanding as we ensure your product is delivered with the utmost care.
Returns Policy
At Comfortable Coast, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns policy below.
Conditions for Returns
- Return Merchandise Authorization (RMA): Before returning any item, please contact us at sales@comfortablecoast.com or 307-218-3432 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
- Eligibility: Items must be returned within 30 days of receipt.
- Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
- Return Shipping: Return shipping must be pre-paid by the customer if the item is not factory defective.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including mattresses unless structurally defective and reported with photographic proof within 12 hours of delivery.
Fees and Charges
- Credit Card Processing Fee: Any item returned that was paid for with a debit, credit, or prepaid card will be charged a 3% credit card processing fee. This fee is non-refundable and will be deducted from your refund.
- Restocking Fee: Non-defective items returned will incur a 25% restocking fee. This fee covers the inability to resell the item as new.
- Delivery Charges: Delivery charges are non-refundable. If you cancel your order after it has been loaded with our delivery company, you will be charged a $119 delivery fee. This fee will also apply if you confirm delivery and are unavailable when the truck arrives.
- Condition of Returned Items: Items must be returned in like-new condition. Items showing signs of use, such as pet hair, stains, or damage, will be deemed non-returnable. Upon arrival at our warehouse, returned items will be inspected within 48 hours, and the appropriate refund will be issued.
Refund Process
- Inspection and Credit: Once the returned item is received and inspected, credit or refund will be issued. Depending on your card issuer’s policies, it may take up to 10 business days for the credit to appear.
Exchanges
- Before Shipping: We are happy to exchange an item if your order has not already shipped.
- After Shipping: Exchanges for shipped products are not allowed and would fall under our 7-day return policy.
Damaged Items
- Upon Delivery: If you notice the packaging or item is damaged upon delivery, please notify the shipping company immediately.
- Post-Delivery: If you notice damage after delivery, please take photos and send them to sales@comfortablecoast.com within 24 hours. We will assess the damage and determine a solution, such as a replacement or repair.
Warranty
Comfortable Coast warrants that its products will be free of defects in materials and workmanship for a period of one (1) year. We will replace any product that does not meet this warranty. Products are not warranted against regular wear and tear or fitness for a particular use.
For any warranty claims or further assistance, please contact us at sales@comfortablecoast.com or 307-218-3432.
We appreciate your understanding and cooperation in ensuring a smooth and satisfactory return process. Thank you for choosing Comfortable Coast.
Upholstered in sumptuous burnt orange velvet, the contoured seats and back panels are filled with plush foam, providing superior comfort for long dinners and gatherings. The high-density foam filling ensures a comfortable seating experience, making these chairs perfect for extended use.
Expertly crafted from solid wood, these chairs offer robust construction and durability. The solid wood frame ensures long-lasting stability, while the splayed and tapered legs provide sturdy support. This combination of quality materials and expert craftsmanship guarantees that these chairs will withstand the test of time.
Let customers speak for us
I am so impressed by this sofa. Very easy to assemble. Came really fast and looks modern and if you like quite hard seat that would be great for you.
Very easy to assemble a we bit low very firm would be better with more padding
Brilliant sized sofa bed for my small flat. The sofa is firm and and light in weight so it is easy enough to move around when required. Value for money! The delivery service on the other hand was quite infuriating.
adds a nice touch to my front room
This looks really good for the price we paid. Very pleased with it.
Excellent quality and easy to screw in - buying a few more for my veranda
So pleased. Bought 2 sofas. Stylish and modern. I added round yellow cushions to make a feature highlight. Everyone has commented on the fabulous, classy look. Any colour of extra cushions could be added. Won't probably use the bed feature but its there as a handy extra.
I recently incorporated the chair into my home office, and it has been an absolute game-changer! The sleek and modern design adds a touch of sophistication to the space, while the leather makes it a cozy spot for both work and relaxation. Great for when I need a quick power nap. It's a must-have for any home office setup / spare room, providing both style and versatility. Highly recommended!
The suggestion from sales to go for a bigger size was perfect. These chairs are dangerously comfortable, I am asleep before my movies even start.
This chair has a deep green color. It's almost like grass on chocolate legs but I like it.
my knees will thank me for years to come
The size could be a bit bigger but all round they are comfortable good looking seats
Mom loves it so much my dad is getting jealous
It is very rare to find well-made good quality furniture like this anymore.
delivery was faster than I expected.
"Investing in comfortable and functional furniture is investing in quality of life."