Co&Co Care provides 365 days of added protection for eligible jewelry items in the order it was purchased with. If a covered item tarnishes during normal wear or breaks during normal use within the coverage period, you may submit a claim for review. If approved, we’ll send a replacement at no extra cost.

What’s covered

Co&Co Care covers eligible Co&Co jewelry items included in the order associated with your care plan. Coverage lasts for 365 days from the date your order is delivered.

During the coverage period, you may submit a claim if an eligible item:

• Tarnishes during normal wear; or
• Breaks during normal use.

A Co&Co Care plan must have been purchased with the order. It covers only the items included in that order.

How to make a claim

1. Contact us before returning the item. Email sales@comfortablecoast.com with your order number, a description of the issue, and clear photos of the item.
2. Wait for return instructions. If we need to inspect the item, we’ll provide the return address and instructions. Please don’t mail it before receiving these instructions.
3. Send the item to us for review. You are responsible for the return postage. You must use a tracked shipping service and keep your tracking information and proof of postage. We are not responsible for items lost in transit.
4. We’ll review the item. We’ll assess your claim within 5 business days after we receive the returned item and contact you with the outcome.
5. If your claim is approved, we’ll send a replacement. We’ll cover the standard shipping cost for sending the replacement to you.

Return postage is the customer’s responsibility and will not be reimbursed, even if the claim is approved.

What isn’t covered

Co&Co Care does not cover:

• Lost or stolen items;
• Intentional damage or damage caused by misuse;
• Items altered or repaired by someone other than Co&Co;
• Items not included in the order linked to the care plan;
• Claims submitted after the 365-day coverage period ends.

We may decline a claim if our review shows that the item has been intentionally damaged, altered, or used in a way that caused the issue.

Replacements

If your claim is approved, we’ll replace the affected item with the same item where available. If it’s no longer available, we’ll offer a comparable Co&Co item.

Co&Co Care provides a replacement item; it does not provide a cash refund or store credit. Each eligible item is entitled to one replacement under Co&Co Care during the 365-day coverage period. A replacement item is covered for the remainder of the original coverage period; it does not start a new 365-day period.

Other terms

Co&Co Care is linked to the original order and cannot be transferred to another person or applied to a different order.

This policy describes the additional coverage provided by Co&Co Care. It does not limit or replace any consumer rights you may have under applicable law.