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Delivery, Refunds and Guarantees
Order Confirmation:
Upon placing your order, an order confirmation email will be sent to you. This signifies that we have received your order in our system and pre-authorized your credit card for the purchase. Once we receive your order, we promptly contact our suppliers to confirm stock availability for immediate shipment. If, however, your item is on backorder or unavailable, we will cancel the pre-authorization and notify you via email. For available items ready for immediate shipment (within 5 business days), we proceed with processing the charges and submit the order for shipment.
Order Shipment:
If your order is in stock, and we process the charges to your credit card, it will be shipped normally within five business days from the date of your order. Tracking information will be sent within 24 hours of your order leaving the warehouse to the email address provided during checkout. In case you do not receive tracking information within six business days of your order, please feel free to follow up with us at sales@comfortablecoast.com.
Note: No Shipping outside the USA.
See our site-wide Shipping policy here.
Return and Refund Policy
Cancellations & Refunds: At Comfortable Coast, we take pride in offering industry-leading return policies. You can cancel your order at any time before it ships or is processed and receive a full refund, excluding any pre-existing site processing fees (exceptions apply, such as custom orders; see below).
If you have questions, please send an email to sales@comfortablecoast.com or call us at 307-218-3432.
Cancellations (Before Order Ships): If you need to cancel an order, please contact us as soon as possible so we can facilitate a refund before your order leaves the warehouse. Reach our agents during business hours at 307-218-3432, via the chat in the bottom right, or email sales@comfortablecoast.com at any time.
Cancellations of Custom Orders: Custom or made-to-order products cannot be canceled or refunded, as these products are specifically produced for your order.
These units are tailored to your specifications or created upon your order. Once your order is placed, the production of your unit begins. Your warranty ensures a fully functional and operational product. If it's unclear whether your order is custom or made to order, please message or call us.
All sales are final for custom-made and made-to-order products.
Refunds and Returns: If you need to exchange your product, you may do so. As the customer, you are responsible for any shipping costs associated with returns and exchanges.
Not all orders are eligible for return once they have shipped. We source our products directly from the manufacturer. If the manufacturer does not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please contact us for specific information on your brand and/or product.
Due to significant increases in LTL/freight shipping costs, outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may assist in covering some costs depending on the product.
Contact sales@comfortablecoast.com for any questions.
Increased Capacity
The MudMixer comes equipped with a Hopper Extension, significantly boosting the load capacity from 120 lbs to an impressive 300 lbs on the base unit. This enhancement means you can mix more material at once, reducing the need for frequent reloads and saving valuable time on the job site. Whether you're handling large-scale projects or multiple smaller tasks, the increased capacity ensures you can work more efficiently and maintain a steady workflow, leading to faster project completion.
