Bestmove STA400 Sit-to-Stand Active Mobile & Transfer Aid - STA400

RETURN POLICY

At Comfortable Coast, we adhere to the return policies set by our trusted supplier, Bestcare. We want to ensure you receive the correct and fully functional product. In cases where you receive a wrong, heavily damaged, or defective lift directly from Bestcare, we allow returns. You may request a Return Authorization (RA) within thirty (30) days of the purchase invoice date.

All returns should reach Bestcare within thirty (30) days post authorization; otherwise, the RA may be nullified. The return package should prominently display the RA number. Failure to do so may result in refusal and return of the package at your expense.

A minimum restocking fee of 25% or more, based on the condition of the returned item, applies. For patient lifts, the minimum restocking fee is 25%. It's crucial to return patient lifts in the original carton with all parts, components, and packing materials included. Non-compliance with these conditions could lead to higher restocking fees or denial of the return. Slings, parts, and accessories may only be returned if they have not been used, and there are no exceptions to this rule.

Freight charges for any of the following scenarios are the sole responsibility of the purchaser: (i) an ordering error where an incorrect item is shipped per the purchase order, (ii) an order cancellation while in transit, or (iii) delivery refusal by the customer. Any credit issued depends on strict adherence to these policies.

WARRANTY POLICY

Comfortable Coast extends Bestcare's limited warranty on all patient lifts, slings, and accessories. These products are warranted to be free from defects in workmanship and product performance. The warranty is applicable only to the original purchaser and cannot be transferred.

All warranty claims must be lodged through us, the authorized dealer. We require proper proof of sale and, where applicable, the product's serial number. All warranty replacements require prior Return Authorization (RA) from Bestcare.

In case of defect, Bestcare reserves the right to repair or replace the defective parts or accessories instead of providing a brand new patient lift. The repaired or replacement part will be covered for the remainder of the original part's warranty period.

Bestcare does not offer advance replacements for warranty claims. If you need a replacement before a warranty item can be returned, you'll need to purchase the replacement at full cost. Freight charges for the replacement will be your responsibility. Once the warranty item is returned and proven defective, Bestcare will issue full credit for the replacement, excluding freight charges.

Returned items without a clear RA number, or those returned more than 30 days after authorization, may be refused and returned at your expense. Final decisions on warranty claims rest solely with Bestcare.

The warranty will be voided for the following scenarios: product abuse/misuse, accidental/malicious damage, incorrect installation, product used with incompatible parts/components/accessories, adulterated product, user neglect, failure to maintain and service the product as specified in the manual, removed/defaced serial number, or normal wear and tear.

Warranty periods are as follows from the date of purchase invoice:

• Three (3) Years: Patient lift frame or spreader bar
• Two (2) Years: Actuator, control box, pendant, charger, weigh scale, Stand Aids (all components of STA400 & STA450), or casters excluding normal tread wear
• One (1) Year: Battery or hydraulic pump
• Six (6) Months: Reusable fabric slings

Bestcare Single Patient Specific slings are designed for limited use with one patient and may not be laundered. If found defective, Bestcare will replace these disposable slings. Normal wear and tear are not