Shipping policy

Last updated: 31 July 2026

Thank you for shopping with Comfortable&Coast. This Shipping Policy explains where we deliver, our processing and delivery estimates, shipping charges, tracking, and what happens if an order is delayed, lost, or damaged.

Shipping Destinations

We currently deliver to:

The United States
The United Kingdom, including England, Scotland, Wales, and Northern Ireland

Certain remote locations, islands, PO boxes, military addresses, or restricted postcodes may not be serviceable. If we cannot deliver to your address, we will notify you and issue a full refund.

Order Processing

Orders are processed Monday through Saturday, excluding public holidays.

Our daily order cut-off time is 2:00 PM Eastern Time. Orders placed after the cut-off will begin processing on the following operating day.

An operating day in this policy means Monday through Saturday, excluding public holidays observed by our fulfilment partners or carriers.

Standard Items

Standard items normally require 2–5 operating days to prepare before dispatch.

Destination	Handling time	Estimated transit time	Total estimate from order date
United States	2–5 operating days	5–10 operating days	7–15 operating days
United Kingdom	2–5 operating days	5–10 operating days	7–15 operating days

Personalized and Custom-Made Jewelry

Each personalized or custom-made piece is created to order. Because of the additional production and quality-control work involved, these items require 6–9 operating days before dispatch.

After production and dispatch, the estimated transit times are:

Destination	Shipping method	Estimated transit time	Total estimate from order date
United States	Standard shipping	7–14 operating days	13–23 operating days
United States	Express shipping	5–8 operating days	11–17 operating days
United Kingdom	Standard shipping	7–14 operating days	13–23 operating days
United Kingdom	Express shipping	5–8 operating days	11–17 operating days

In uncommon cases, transit may take 16–20 operating days because of customs processing, carrier disruption, severe weather, or other circumstances outside our reasonable control. Including production, a personalized order experiencing such a delay may take approximately 22–29 operating days from the order date.

Delivery Estimates

Delivery estimates begin when an order is placed and include the applicable handling and transit periods. They are estimates rather than guaranteed delivery dates unless we expressly agree to a specific delivery date with you.

Delivery may take longer during public holidays, severe weather, customs processing, high-volume periods, or carrier disruptions. If we become aware of a significant delay, we will contact you using the email address provided with your order.

Orders to the United Kingdom will be delivered within 30 days unless a longer delivery period was clearly disclosed and agreed when the order was placed. Your statutory rights are not affected.

Shipping Rates

United States

Free standard shipping on orders of $30 USD or more.
For orders under $30 USD, the shipping charge will be displayed at checkout.

United Kingdom

Free standard shipping on orders of £30 GBP or more.
For orders under £30 GBP, the shipping charge will be displayed at checkout.

If express shipping is available for your order, its cost and estimated delivery time will be shown at checkout.

The shipping charge displayed at checkout is the amount you will pay for the selected shipping service.

UK VAT, Customs, and Import Charges

Prices shown to customers in the United Kingdom include applicable UK VAT.

UK orders are shipped with applicable import duties, taxes, and customs charges prepaid. Customers will not be required to pay additional import charges when their order is delivered.

If an unexpected payment request is made by a carrier or customs authority, please contact us at sales@comfortablecoast.com before making payment so that we can investigate it.

International Fulfilment and Split Shipments

Depending on product availability and destination, orders may be dispatched by one of our international fulfilment partners.

If an order contains multiple items, they may occasionally be shipped in separate parcels and arrive on different dates. Where available, separate tracking information will be provided for each parcel. You will not be charged additional shipping fees because we divide an order into multiple parcels.

Order Tracking

When your order is dispatched, we will send a confirmation email containing your tracking number or tracking link. You can also follow your order through the Track Order page on our website.

Tracking is always free. Please disregard third-party websites or advertisements that request payment simply to view tracking information.

Please allow up to 3 operating days after dispatch for the carrier’s tracking system to display its first update.

Address Accuracy

Please review your name, delivery address, postcode or ZIP code, and contact details carefully before completing your order.

If you notice an error, contact us immediately. We will try to correct the address before dispatch, but we cannot guarantee that changes will be possible once processing has begun.

Once a parcel has been dispatched, we may be unable to intercept, redirect, or amend it. If an order is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for the reasonable cost of reshipping it. This does not apply where the addressing error was made by Comfortable&Coast or one of our fulfilment partners.

Lost or Undelivered Packages

We remain responsible for your order until it is delivered to you or to a person you have authorised to receive it.

If tracking shows that a parcel has been delivered but you cannot locate it, please:

Check with household members, neighbours, reception areas, and any safe place around the property.
Check for a delivery notice from the carrier.
Contact the local carrier office where appropriate.
Contact us at sales@comfortablecoast.com as soon as possible, preferably within 7 days of the recorded delivery date.

We will investigate the delivery with the carrier. Where the parcel cannot be shown to have been delivered correctly, we will provide an appropriate replacement or refund.

Reporting an issue outside the suggested seven-day period does not remove any statutory rights you may have.

Damaged or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact sales@comfortablecoast.com as soon as reasonably possible. Where practical, contacting us within 48 hours helps us investigate the issue with the carrier.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the external and internal packaging
A photograph of the shipping label, if available

We will arrange an appropriate replacement, refund, or other remedy in accordance with our Refund and Return Policy and applicable consumer law.

The suggested 48-hour reporting period does not limit your statutory rights concerning faulty, damaged, or incorrectly supplied goods.

Refused and Unclaimed Deliveries

If a delivery is refused or remains unclaimed and is returned to us, please contact us so we can review the circumstances.

Where the refusal was not caused by damaged goods, an incorrect item, an undisclosed import charge, or another fault on our part, reasonable return or reshipping costs may be deducted from any refund where permitted by law.

Contact Us

For questions about shipping or an existing delivery, contact:

Comfortable&Coast
Email: sales@comfortablecoast.com

We aim to reply within 1–2 operating days.