Help center
Frequently asked questions
Everything you need to know about shipping, returns, care and gifting. Still curious? We're always happy to help.
Orders & shipping
How much does shipping cost?
One simple rate: flat-rate tracked shipping, worldwide.
How long will my order take to arrive?
Orders are dispatched within 1–2 working days, and delivery takes 5–8 days. As soon as your order ships you'll receive a tracking link by email.
How do I track my order?
Use the tracking link in your shipping confirmation email, or the Track Your Order page in our menu. Please allow up to 3 working days for the carrier to show the first update. Tracking is always free.
Can I change or cancel my order?
Yes, if you contact us within 24 hours of ordering at sales@comfortablecoast.com. Once an order has been packed or dispatched we can't change it, but you can return it under our returns policy.
When will I receive my invoice?
Your invoice is emailed automatically with your order confirmation. Can't find it? Check your spam folder, then email sales@comfortablecoast.com and we'll resend it.
Can I pay in my own currency?
Yes. Use the currency selector at the top of any page to view prices in your currency. You'll be charged in the currency you select; your bank may apply its own conversion rate if your card uses a different currency.
Will I have to pay customs or import duties?
Where possible, duties and taxes are calculated at checkout so there are no surprises. If a carrier or customs authority asks you for payment on delivery, please contact us at sales@comfortablecoast.com before paying.
My tracking says delivered but I can't find my parcel.
Check around your property and for a delivery card, then contact your local carrier. If it still hasn't turned up, email us—ideally within 7 days of the delivery date—and if it can't be shown that the parcel was delivered correctly, we'll send a replacement or refund.
Returns & exchanges
What is your return policy?
You have 180 days from delivery to request a return. Items should be in the same or similar condition as when you received them, with proof of purchase. Email sales@comfortablecoast.com to start your return and we'll send instructions. Return shipping is paid by the customer.
Can I return earrings?
For hygiene reasons we can't accept returns on earrings or body jewelry, unless they arrive damaged or defective.
Can I return personalized jewelry?
Personalized, engraved and made-to-order pieces are final sale. If yours arrives damaged, defective or made incorrectly, contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund.
My item arrived damaged. What should I do?
We're sorry! Please email sales@comfortablecoast.com within 48 hours of delivery with clear photos of the item and packaging, and we'll arrange a replacement or refund.
How long do refunds take?
Once your return arrives and is inspected, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days—your bank may take a little longer to show it.
Can I exchange an item?
The quickest way is to return the original piece and place a new order. If you'd prefer a direct exchange, email us with your order number, the reason and the item you'd like instead.
Wear & care
How do I care for my jewelry?
Store each piece separately in its pouch or box, away from direct sunlight, and polish occasionally with a soft cloth. Put perfume and lotion on before your jewelry, not after.
Is it safe for sensitive skin?
Our materials are chosen to be comfortable for all-day wear. Each product page lists its exact materials, so you can check before you buy.
Sizing & gifting
How do I find my ring size?
Use our Size Guide to measure at home with a strip of paper and a ruler. Between sizes? Choose the larger one.
Are your necklaces adjustable?
Most of our necklaces are adjustable. You'll find the exact length range on each product page.
Does my order come gift-ready?
Every order arrives in our signature co&co gift box with a soft keepsake pouch and a polishing cloth. Add a gift note at checkout and we'll include it.
Contact
How can I contact you?
Email sales@comfortablecoast.com or call (307) 218 3432. We reply within 1–2 business days.
AYNI Brands LLC, 30 North Gould Street, Suite R, Sheridan, Wyoming 82801, USA